Terms & Conditions

When you use expertonline.lk products, services and the website you are bound by the following Terms and Conditions. Please review them carefully.

The voucher you purchase is only valid for the product mentioned

Island wide delivery is available at an additional cost. Certain products will have to be collected from our show room

expertonline.lk management reserves the right to decide about the replacement of products for which there is no warranty

Return, Refund, Cancellation Policies

Once conformation of transaction is sent via email by expertonline.lk to the user orders cannot be cancelled or goods returned.

Any issue related to any product or service should be brought to the notice of expertonline.lk within 2 days of the purchase.

expertonline.lk management reserves the exclusive right to decide on refunding or replacing a product

You may have extra consumer rights under the local law that this contract cannot change.

There shall not be any refunds/returns affected via the Site. Products and Services that require refunds/returns are to be directly negotiated with the Vendor concerned. In any case of refunds requested by the customer due to his/her own mistake/fault, a processing fee of 3.5% will be charged during the refund process. Furthermore, unless mentioned otherwise, shipping fee will not be refunded in case the customer wants to pick up an order that was initially paid for delivery.

Warranties Claim policy

About Our Warranties

The products that we offer on our online shopping mall are original and are of high quality, supplied by reputed companies in Sri Lanka. All warranties are issued by authorized agents or dealers. Almost all our items come with a warranty period ranging from 6 months, 1 year to 5 years depending on the type of product.

How to claim a warranty

When a product is sold on expertonline.lk, the customer will receive the dealer warranty along with the product (when applicable). We advice to directly communicate with the dealer if you have any questions regarding the item(s). Customers can contact expertonline.lk for any questions or concerns as well.

What does agent warranty means?

Agent warranty means that the product warranty is backed by the official agent company for the respective brand in Sri Lanka. For example: Philips AquaTouch Electric Shaver Wet & Dry AT750/16 come with a 1 year agent warranty. The agent for Philips personal care & electronic items are Dinapala Group Sri Lanka. For any warranty claims, all customers can directly go to the respective agent mentioned in the warranty card to claim the warranty.

What does dealer warranty means?

Dealer warranty means that the product warranty is backed by the Sri Lankan company which supplies the item(s) to expertonline.lk. All Dealer companies are registered companies in Sri Lanka and expertonline.lk will handle the warranty claims for the customer with the respective Dealer(s). For example: Lexco 1.8L Electric kettle comes with a 1 year dealer warranty and expertonline.lk will handle the warranty claim during the warranty period with the respective dealer.

Customer will have to submit the item to the expertonline.lk office located at No 55D, Nawala, Koswatta . Then expertonline.lk will coordinate with the dealer and repair or replace (If cannot Repair) the item. This process will take 5 - 14 Days. (This can be changed as per the spares availability with the dealer)

expertonline.lk will not pay any delivery fees or not collect the items from the customer location. Customer has to bear if the product delivers via courier services.

The warranty is valid only when the expertonline.lk invoice & the expertonline.lk Warranty Card is presented for proof of purchase indicating the date of purchase, model and serial no.of the product.

expertonline.lk reserves the right to refuse warranty if this information has been lost, removed or changed after the original purchase of the product.

expertonline.lk’s obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself.

All Products have to be handed over to expertonline.lk for warranty claims. Warranty cover will be void, if a repair has been attempted by any unauthorized service centre. expertonline.lk or it’s Dealer(s) shall not be liable for reimbursements, claims and damages that may result from the unauthorized repair of the product.

Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. Repair or direct replacement of the product under the terms of this warranty may be full filled with functionally equivalent service exchange units.

The warranty is not applicable to cases other than defects in material, design and workmanship.

The warranty does not cover the following:

Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear.

Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with the manufactures instructions on usage and maintenance. Defects resulting from usage of the product in conjunction with accessories that are not approved by the Manufacturer for use with this product. Failure of the product arising from incorrect installation or use not consistent with the instructions and technical or safety standards prescribed in the product user manual.

Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations, abnormal wear & tear, dust & excessive use or any cause beyond the control of expertonline.lk & it’s respective Dealer(s).

Unauthorized modifications carried out to the product to enhance performance, look, etc., for which the product was not originally designed for.

Damage of the battery caused by overcharging or failure to use in accordance with the specific instructions of core outlined in the product user manual. The serial no. on the product has been altered, deleted, removed or made illegible. expertonline.lk warranty void sticker has been tampered.

The batteries are charged by chargers other than those approved by the Manufacturer.

Any of the seals on the battery enclosure or cells are broken or show evidence of tampering.

All expenses such as transport, incurred when handing over the product for services, or warranty claims should be borne by the customer.

If any dispute with regard to the applicability of the warranty, expertonline.lk & it’s Dealer(s) decision shall be the final.

The above policies are for warranty service and the customer will be responsible for any costs associated with non-warranty conditions. expertonline.lk & it’s Dealer(s) reserves the right to make final decisions regarding problem determination and the appropriate service option. Exchange units assume the remaining warranty of the original product.